Frequently Asked Questions

We accept all major credit cards with no minimum spend. A 3% surcharge applies.

We issue itemised receipts and official medical certificates for OPD health insurance reimbursement (Pay & Claim). Approval depends on your policy terms. Generally, treatment for illnesses (such as menstrual issues, pelvic pain, infections, or ovarian cysts) is covered; routine checkups, vaccines, and fertility planning may not be. Please feel free to ask our team before your exam so the doctor can tailor the treatment plan to your insurance eligibility.

You do not need to wait at the clinic. Results are delivered conveniently via LINE Official. Most routine blood results are available within the same day or within 24 hours (certain specialized reference lab panels may take slightly longer). If there are any abnormalities or questions, our doctor or medical staff will call to explain findings and guide you thoroughly.

Cervical cancer screening (Pap smear / HPV DNA) takes approximately 1 week for laboratory analysis. Once official results are ready, we will notify you immediately via LINE or direct phone call so you do not have to travel back just to hear your results.

Yes, immediately on the day of your visit. The doctor performs and interprets the ultrasound scan personally. You will view the live monitor together while the doctor explains every finding in detail, case-by-case, allowing you to discuss and start any necessary treatment plan without coming back for a separate reading.

All weight-loss medications are sourced directly from authorised pharmaceutical distributors. Each box comes with verifiable lot numbers that can be inspected before administration.